Privacy Policy
Customer Care
Customer Care
Pharma Valley Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
We may collect:
- Name
- Gender
- Date of birth
- Billing and delivery address
- Order information and invoices
- Email address
- Telephone number(s)
- Encrypted version of your login password
How We Use Your Information
We use your information to:
- Create and maintain your account
- Process and fulfill orders
- Communicate regarding order queries or issues
- Respond to your queries or complaints
- Send service-related emails
- Comply with legal obligations
Data Sharing
We share your information with:
- Payment processing agents
- Couriers for delivery purposes
Data Retention
We retain your information only as long as necessary to:
- Process your orders
- Handle refunds
- Address complaints or feedback
- Provide promotional information you've subscribed to
Your Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data
- Restrict data processing
- Object to data processing
- Data portability
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies
Our website uses cookies to enhance your experience. You can disable cookies through your browser settings.
Third-Party Links
Our site may contain links to other websites with their own privacy policies. We are not responsible for their content.
Data Security
We implement technical and organizational measures to protect your data, including encryption and regular security assessments.
Contact Us
For any queries about this policy or your personal data, contact our Data Protection Officer:
- Phone: 01709 759728
- Email: [email protected]
- Address: 4B Fields End Business Park, Thurnscoe, United Kingdom
S63 0JF.
Changes to This Policy
We may update this policy periodically. Please review it regularly for any changes.
