Medicine Policies
Customer Care
Customer Care
Pharma Valley Ltd is committed to providing safe, high-quality pharmaceutical products and services in accordance with UK law and pharmacy standards. This Medicine Policy outlines how we handle, dispense, and manage medicines sold through our website (www.pharmavalley.co.uk), ensuring compliance with the Medicines Act 1968, General Pharmaceutical Council (GPhC) guidelines, and other applicable regulations.
By purchasing medicines from our website, you agree to comply with this policy and the terms outlined below.
Pharmacy Registration
Pharma Valley Ltd is registered with the General Pharmaceutical Council (GPhC). Our pharmacy registration number is 9012350, and you can verify our status at www.pharmacyregulation.org.
Prescription Medicines
We dispense Prescription-Only Medicines (POMs) in accordance with prescriptions issued by qualified healthcare professionals. To purchase POMs, you must provide a valid prescription issued by a UK-registered prescriber. This prescription will be verified by our pharmacist before dispensing.
The following rules apply to prescription medicines:
- Prescriptions must be submitted electronically or by post to Pharma Valley Ltd.
- Our pharmacists may contact you or your prescriber if clarification or additional information is required.
- We reserve the right to decline dispensing a prescription if it does not meet regulatory requirements or poses a risk to patient safety.
Over-the-Counter Medicines
Over-the-counter (OTC) medicines are available for purchase without a prescription. However, certain pharmacy-only medicines (P) may require additional consultation or verification by our pharmacist. This ensures that the medicine is suitable and safe for your intended use.
Online Consultations
For certain medicines, an online consultation form must be completed. This information is reviewed by our pharmacist to assess the suitability of the requested medication. Your responses must be accurate and complete to ensure safe and effective care.
Storage and Handling
We ensure that all medicines are stored, handled, and transported in compliance with Good Distribution Practice (GDP) guidelines and manufacturer recommendations. Temperature-sensitive medicines are stored in appropriate conditions, including refrigeration where required.
Patient Safety
Patient safety is our top priority. To ensure the safe use of medicines:
- We provide clear, accurate information about each medicine, including its uses, side effects, and contraindications.
- Pharmacist advice is available for all medicines sold on our website.
- We encourage you to consult your GP or healthcare provider if you have any questions or concerns about your medication.
Prohibited Sales
We strictly adhere to UK law and do not sell or supply:
- Controlled drugs without proper authorization.
- Medicines not licensed for sale in the UK.
- Products intended for misuse or abuse.
We reserve the right to report any suspicious activity to the appropriate authorities.
Returns and Refunds for Medicines
Due to health and safety regulations, we cannot accept returns of medicines once they have been dispatched. This policy helps protect all customers from potential contamination or misuse.
However, if you receive a faulty or incorrect item, please contact us immediately at [email protected] or call 01709 759728. We will arrange for a replacement or refund where applicable.
Reporting Adverse Reactions
If you experience any side effects or adverse reactions to a medicine purchased from us, you should report it to your GP immediately. You can also report side effects directly to the Medicines and Healthcare products Regulatory Agency (MHRA) through the Yellow Card Scheme.
Privacy and Confidentiality
We handle all customer data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Your personal and medical information will only be used to fulfill your order and provide care. For more details, please see our Privacy Policy.
Contact Us
If you have any questions about this Medicine Policy or your medication, please contact us:
- Phone: 01709 964700
- Email:[email protected]
- Address: 4B Fields End Business Park, Thurnscoe, United Kingdom
S63 0JF
Our pharmacy team is available to answer your queries and provide professional advice.
